Autors: Georgiev, G. N., Panagiev, O. B.
Title: KPIS IN CHATBOTS COMPARED TO OTHER SOFTWARE
Keywords: Chatbot, KPI, Software, Software performance

Abstract: The paper analysed current Chatbot solutions and other developed software, comparing the different KPIs for each type. The paper aims to find the most common and used Key performance indicators (KPIs) related to the Chatbot software compared to other developed software. For the research to be completed, the scientific work and the tools used in the practice were analysed. Thanks to this analysis, we found the common KPIs between the different In conclusion, the two most common and used KPIs are Active Users and Sessions. There are not enough studies conducted in this field. Thanks to this paper, every developer of software could refer when implementing KPI for measuring the performance.

References

    Issue

    International scientific conference UNITECH 2021, vol. 1, pp. 175-178, 2021, Bulgaria, UNIVERSITY PUBLISHING HOUSE “V. APRILOV” – GABROVO, 2021, ISSN 1313-230X

    Вид: публикация в международен форум, публикация в реферирано издание