Autors: Ilieva, R. Y., Nikolov, Y. P.
Title: IT Service Management Framework to Improve Business Information Structure
Keywords: ITSM, ITIL, framework, structure

Abstract: The aim of the project is to provide an overview of the improvements from the implementation of IT Service Management Framework in business and government IT infrastructures. IT Service Management or ITSM is a framework combining all organizational operations with their IT services. In this exponentially growing digital era these processes are more important than ever. ITSM and the set of libraries describing best practices for deploying IT service, which ITIL represents are not new concepts. However, they have grown and evolved in so many ways. We advise business to adopt ITSM and ITIL best practice to work with their specific environments and meet their needs. Here we will compare challenges and advantages of organizations at different degrees of implementing IT service management frameworks, additionally take a gander at the quantity of executed procedures and processes at different levels. Where the outcomes show that as the development of administrations ITSM builds, the difficu

References

    Issue

    XIth National Conference with International Participation, ELECTRONICA 2020, July 23 - 24, vol. CFP20P58-CDR, pp. 59-63, 2020, Bulgaria, IEEE, ISBN 978-172817531-7/ DOI 10.1109/ELECTRONICA50406.2020.9305112

    Copyright IEEE Xplore

    Цитирания (Citation/s):
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    Вид: публикация в национален форум с межд. уч., публикация в реферирано издание, индексирана в Scopus