Е-Публикации
Технически университет - София

Abstract: This article presents the capabilities of the most famous chatbot platforms in relation to their use in universities. The following 5 groups of criteria are defined (functionality, technological characteristics, user experience, educational value and economic and organizational), and expert assessments are given on the specified criteria and subcriteria of Google Dialogflow, IBM Watson Assistant, Rasa, Microsoft Bot Framework, Snips, Tock and ChatGPT API from the point of view of their applicability in universities.

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