Autors: Nakov, P. O., Nakov, O. N., Kotov, G. Y.
Title: A Comprehensive Review of ITIL v4, TOGAF, ISO Standards, and the Plan-Do-Check-Act Cycle in the Era of Information Management and Business Process Management
Keywords: Business Process Management, Information Management, ISO

Abstract: Article overviews key frameworks and standards critical to effective information management. The article focuses on the ITIL, TOGAF and ISO standards (ISO 9001; ISO 20000-1 and ISO/IEC 27001) and explores how each can improve the delivery of IT services and ensure the delivery of quality, security, and efficiency. Businesses are faced with the need to deal with the complexity of the digital age, and integrating these methodologies is a strategy for sustainability, customer satisfaction and long-term success.



    Journal Computer and Communication Engineering, vol. 17, issue 1, 2023, Bulgaria, ISSN 1314-2291

    Вид: статия в списание