Autors: Kostev, R. S. Title: Evaluation of Generative AI Chatbot Models for Handling Critical Situations in Business Information Systems Implementation: A Case Study Keywords: Business Information Systems, chatbot, Generative AI, implementationAbstract: This paper presents the possibilities for applying generative AI chatbot models (GenAI), in particular large language models (LLM), in the practice of implementing Business Information Systems (BIS). The study included popular GenAI and students studying similar disciplines. The goal is to assess the quality of the responses of the chatbots and students to a real case study from practice related to the implementation of BIS. As a result of the study, it was found that GenAI can be a good assistant in practice. References - O. Nakov, M. Lazarova, N. Hinov, "Advanced Technologies and Applications in Computer Science and Engineering", Electronics, 2025; 14(4):753. https://doi.org/10.3390/electronics14040753.
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