Autors: Trifonov, R. I., Jekov, B., Mihaylova, P. T.
Title: METHODOLOGY OF MEASURING AND ASSESSMENT OF E-GOVERNMENT, INDICATORS AND INDEXES FOR EXAMINATION AND EVALUATION
Keywords: e-government, user satisfaction, usability, credibility, mat

Abstract: In today’s big growth of Information and Communication Technologies and fast development of electronic world, E-Government is the basic regulatory body has been laying the legislative norms, frameworks and standards for expansion of our eworld and e-living. The user satisfaction is the driving force for e-services, e-business and e-government development. There is much debate among scholars about what constitutes e-government success, what method is best for measuring it, and which variables best describe it. The research’s goal is to show us the main indicators an factors measuring the e-governmance development and their the most efficient effect on customer satisfaction which increasingly used the offered e-services

References

    Issue

    30th Anniversary International Conference on Information Technologies (Info Tech 2016), issue 30, pp. 367-380, 2016, Bulgaria, ISSN 1314-1023

    Вид: публикация в международен форум, публикация в реферирано издание, индексирана в национален референтен списък